Install Interaction Optimizer

The Interaction Optimizer subsystem and all of its components are automatically installed on the CIC server during the CIC installation. It is not an optionally installed component. The Interaction Optimizer module is activated in IC Business Manager and the Interaction Optimizer administrative configuration options appear only after a valid CIC license that includes the Interaction Optimizer feature is applied to a properly installed and configured CIC server.

For more information about installing CIC, see PureConnect Installation and Configuration Guide.