Managed IP telephones

Managed IP phones are IP telephones that can receive configurations from Customer Interaction Center.You configure all necessary options through Interaction Administrator.

Interaction SIP Bridge requires a Polycom IP telephone that Customer Interaction Center supports.The IP telephones that Interaction SIP Bridge supports as managed IP telephones in Customer Interaction Center are in the Recommended section at http://testlab.genesys.com.

For more information about managed IP phones, see CIC Managed IP Phones Administrator's Guide in the PureConnect Documentation Library.