Protocols

Customer Interaction Center can use two protocols for relaying SAML-based, Single Sign-On messages between itself, the service provider, and an application (user agent):

• Notifier - A Genesys secure communications protocol for CIC, its subsystems, and applications, the Notifier protocol is used by Windows-based CIC applications and subsystems.These CIC applications and subsystems use the Microsoft .NET Framework, including some .NET Framework components related to Single Sign-On.The IceLib API also uses the .NET Framework.

• HTTPS - A standard, secure protocol that is commonly used by web-based applications, including some web-based CIC client applications.