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Segment Attributes

Each event in an interaction is contained in a segment. Each segment contains the associated event attributes. This table describes all the possible attributes for the different segment types.

Attribute Name	Description
Interaction Idkey	The interaction's unique ID
Segment Sequence	This attribute can be 0. Used only when the time stamp of two successive Segments is the same.
Duration	Duration in milliseconds
Local Party	The internal user or station associated with the interaction. Certain segment types can have more than one associated local party. For example, an Alert segment can have two parties for an intercom call. And also a Conference segment can have three or more associated parties.
Queue	The queue targeted for the interaction. If there is no queue, this attribute is empty.
End Code	Code for how the event ended. For more information, see the End Codes section.
Details	See the Details Attribute section.
Client UTC Time	This attribute is the start time of the segment.
WrapupCode	If a Wrap-up code is associated with this segment, this attribute contains the code as defined in Interaction Administrator.
WrapupUpSegment Number	Sequence number associated with the Wrap-up code. You can use this attribute in a SQL Join query against the Wrap-up Segment table.
RemoteAddress	Remote phone number.
RemoteName	Remote party name.