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Prerequisites

This document assumes that:

  • CIC 2019 R2 patch 3 or higher is installed.

  • Genesys Widgets version 9.0.015.11

    Genesys released support for Altocloud content offers in PureEngage and PureCloud on January 11, 2019. A content offer is a type of Altocloud action that triggers on a website when a user's behavior or segment matches to the criteria defined in an action map. For more information about content offers, see https://all.docs.genesys.com/ATC/Current/AdminGuide/About_content_offers.

  • Your website is Altocloud-enabled.

  • The CIC server is configured with the following licenses. To load the license file that contains both licenses, see Load the Altocloud License File.

    • I3_FEATURE_ALTOCLOUD

    • I3_ACCESS_ALTOCLOUD_USER

  • A PureCloud organization that is provisioned and linked to the CIC server, with bridges and connectors installed and configured. Your PureCloud organization is created for you and you will receive a welcome email to activate your admin account in PureCloud. The PureCloud organization is provisioned with the following:

    • The base functionality required for your Genesys Cloud integration.

    • An admin console you can use to configure your Genesys Cloud integration.

    • A user with the PureCloud Admin role, which includes default admin permissions, single sign-on, and any integration-specific permissions.

    • A default AI Agent role that provides access to AI services, such as Altocloud.

  • You'll need to have the following information about your organization. See Access Your Organization in PureCloud.

    • Administrator email address

    • Administrator password

    • Organization long name – the name used to create the PureCloud organization

    • Organization short name – the name generated from the organization long name in compliance with DNS restrictions (a-z, 0-9, A-Z)
      Note:
      If you are unsure of the organization short name, log in to PureCloud at https://login.mypurecloud.com (or other region-based login site) and navigate to Admin>Account Settings>Organization Settings. Both the organization long name and short name are listed here.

    • Region

For more information about provisioning your PureCloud organization, see the Genesys Cloud for PureConnect Administrator's Guide in the PureConnect documentation library.