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CallLog

Interaction Client creates this attribute for each call. It contains information and timestamps describing the activities of a call. This information becomes the text sent along with voice mail messages describing what a call has done so far in CIC.

CallLog contains a new-line separated list of actions that have occurred on the interaction. The format is DateTime: Description of event followed by newline. In Interaction Designer, the Log Message and Get Call Log tools can be use to append or retrieve values in the Call Log attribute. Note also that this attribute is append-only. The maximum size of this attribute is 128,000 characters. QueueManager will no longer append data to this attribute once its size exceeds this threshold.