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Interaction Attributes Technical Reference
Eic_CallType
This attribute contains a numeric value indicating the capabilities of an Interaction. Eic_CallType indicates whether the calling party is a Customer Interaction Center user. The table below shows possible values. Customers should not change the value of this attribute. It is reserved for use by the system.
|
Value |
String |
Meaning |
|
0 |
I |
The call is an "Intercom" call, which means that the caller is an internal CIC participant. |
|
1 |
E |
E stands for "external call". The caller is a non-CIC participant. |
|
2 |
"" |
The call type is unknown. Possibly the caller is not an CIC user. |