Contents

Eic_Capabilities

This numeric attribute stores a number indicating the capabilities available for an Interaction. Customers should not change the value of this attribute. It is reserved for use by the system.

Interaction Attribute	Numeric identifier	Description
None	0	The Interaction has no capabilities.
Consult	1	The Interaction can perform consults.
Disconnect	2	The Interaction can be disconnected.
Hold	4	The Interaction can be held.
Listen	8	The Interaction can perform listens.
Messaging	16	The Interaction can perform messaging.
Mute	32	The Interaction can be muted.
Park	64	The Interaction can be parked.
Pause	128	The Interaction can pause recording.
Pickup	256	The Interaction can be picked up.
Private	512	The Interaction can be marked private.
Record	1024	The Interaction can be recorded.
RequestHelp	2048	The Interaction can have help requested.
Transfer	4096	The Interaction can be transferred.
Join	8192	The Conference Interaction can be joined.
ObjectWindow	16384	The Interaction can have an object window displayed.
Conference	32768	The Interaction can be conferenced.
SidebarChat	65536	Contact your Genesys support representative for information on this attribute.
SecureRecordingPause	262144	The Interaction can pause recording for security.
Send	1048576	The Email Interaction can be sent.
Reply	2097152	A reply can be created for the Email Interaction.
ReplyAll	4194304	A reply to all can be created for the Email Interaction.
Forward	8388608	A forward can be created for the Email Interaction.
SecureInput	16777216	The Interaction can initiate secure input.
RecordingSnippet	33554432	The Interaction can create a snippet recording.
TransferToVoicemail	67108864	The Interaction can be transferred to someone else's voicemail.
Coach	2147483648	The Interaction can be coached.