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Interaction Attributes Technical Reference
Eic_RemoteSiteId
This attribute stores the numeric ID of the remote site. This attribute is empty if the call is local, and non-empty if remote. Customers should not change the value of this attribute. It is reserved for use by the system.
- Incoming Analog and ISDN Calls
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For incoming calls on analog and ISDN lines Eic_RemoteTnRaw and Eic_RemoteNameRaw are obtained from the CO if available. If either is not available, the corresponding attribute is not set. If CIC receives a remote number, it is processed to populate Eic_RemoteTnNormalized. If caller ID is blocked or some other condition prevents delivery of the remote number, Eic_RemoteTnRaw contains one of the error code strings listed in the following table. The name, display, and normalized attributes are left blank-not set by the system.
Error Codes
BLCKD
Caller id blocked
NOCLID
No caller id info available
OOA
Blocked - out of area
PRIV
Blocked - private number
- Incoming T1/E1 Calls
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For incoming calls on E1/T1 lines, if CIC receives ANI/DNIS from the CO, it is written to the Eic_ANIDNISString attribute. Handlers then parse this string and set the following call attributes: Eic_RemoteTNRaw, and Eic_RemoteTNNormalized. The Eic_RemoteNameRAW attribute may also be set if desired.
- SMDI
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If SMDI is enabled (on any line type) Eic_RemoteTNRaw is set to the number returned. It is also used to generate the values for Eic_RemoteTNNormalized. Eic_RemoteNameRAW is not set.
- Outbound Calls
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For outbound calls, Eic_RemoteTNRaw is set to the dial string used to place the call. This number is also processed to generate Eic_RemoteTNNormalized. If a remote name value is passed to TS with the "make call" request, Eic_RemoteNameRAW is set to this value. If no remote name passed, a reverse white pages lookup is performed using the remote number passed. If a "hit" is found, Eic_RemoteNameRAW is set to the returned value.