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Interaction Attributes Technical Reference
Eic_UWSegmentQueues
Queue Manager maintains "queues that the interaction was on" information in this attribute. Eic_UWSegmentQueues is updated whenever the interaction is placed in a new user or workgroup queue. The attribute contains a pipe delimited list, each entry of which is the segment ID followed by a space followed by a fully scoped queue name of a queue which contained the interaction.