CX Insights licensing

CX Insights requires an Analytics access license for users, and an Analytics feature license.

Analytics access licenses

To verify if you have the Access licenses, go to the License Management form in Interaction Administrator and under the Licenses tab, verify the availability of following licenses.

License	Description
I3_ACCESS_ANALYTICS_CORE	Basic dashboard license to view dashboards.
I3_ACCESS_ANALYTICS_DESIGNER	This license allows a user to create and modify dashboards.

 
 
The License Management dialog displays the number of available licenses.

Analytics feature license

To verify if you have the Analytics feature license, go to the License Management form in Interaction Administrator and under the Features tab, verify the availability of the I3_FEATURE_ANALYTICS license.

If a license is not present or you do not have enough licenses, contact your sales representative. Also, see Allocate Analytics licenses.