Creating dial plans

There are two basic ways to create a dial plan for Customer Interaction Center: by importing an existing dial plan via the user-friendly wizard in Setup Assistant or manually in Interaction Administrator. The Setup Assistant wizard can create a new default dial plan for you, but only if you are using the Regional Dial Plan; it no longer creates the Old Dial Plan format by default. Once a dial plan is created, you can use Interaction Administrator to output the dial plan data to a (.i3pnum) file and import it later via Setup Assistant or Interaction Administrator at another site.

Note:
See the CIC Regionalization and Dial Plan document in the PureConnect Documentation Library for a list of differences between the Old Dial Plan (Switch to the Old Dial Plan view) and the newer Regional Dial Plan.

The dial plan generated in Setup Assistant currently only supports the North American Numbering Plan (NANP) in the single-table Regional Dial Plan format. However, using Setup Assistant to create or import a dial plan is much easier and faster than trying to manually create one from a blank page in Interaction Administrator. Also, a dial plan generated by Setup Assistant provides an excellent starting point for further customizations in Interaction Administrator. For these reasons, we recommend using Setup Assistant to create or import a dial plan for Customer Interaction Center.