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Interaction Scripter .NET Client Installation Overview

Interaction Scripter .NET Client can be installed on call center agent's PC, or a script developer's workstation. You cannot install this client application on IC server. This client supports base scripts and custom scripts developed using the Interaction Scripter API (v4 or later). Interaction Scripter is the primary tool that call center agents use to disposition campaign calls. It populates the agent's display with information pertaining to the call, the customer, and the campaign, based on actions defined in campaign scripts.

Before you install Interaction Scripter .NET Client, you should install Interactive Update Client. Instructions for obtaining and installing Interactive Update Client can be found in the Optional Installations section of this document.

The Interaction Scripter .NET Client installation is available on the IC_ScripterNet share on the CIC\Dialer server.

Note: Interaction Scripter.NET client is compatible with Internet Explorer versions 7 through 11 running on Windows versions 7 through 2012 R2. For more specific information, see the Software section on the Genesys Testlab site at https://testlab.genesys.com/index.aspx.

Install Interaction Scripter .NET Client

The screen caps in this procedure are out of date and will be replaced in a future update.

  1. If you haven't already done so, install Interactive Update Client.

  1. Navigate to the IC_ScripterNet share on the IC server.

  2. Double-click Setup.exe.

  3. In the Client Install Utility dialog, select English from the drop down list and click OK.

  1. In the next Client Install Utility dialog, click Start to launch the Interaction Scripter .NET Setup Wizard.

  1. The Welcome to the Interaction Scripter .NET Setup Wizard for Interaction Dialer 2018 R4 dialog opens. Click Next.

  1. The Custom Setup dialog opens.

    You can see how much hard drive space that feature will require. For more detailed information, click Disk Usage.

    When you are ready, click Next.

The IC Server Name dialog opens.

  1. In the IC Server Name field, enter the name of the IC (Outbound Dialer) Server and click Next.

The Ready to install Interaction Scripter.NET dialog opens.

  1. When you are ready to begin the installation, click Install.

  1. When the Completed the Interaction Scripter.NET Setup Wizard for Interaction Dialer 2018 R4 dialog appears, click Finish to complete the installation.

  1. When you return to the Client Install Utility dialog, click Exit.