Additional requirements for Interaction Report Assistant and Interaction Reporter

The reporting options available in IC Business Manager include:

• Interaction Reporter: Run pre-defined reports simply using filters to configure report parameters. Depending on the report, Interaction Reporter makes use of the ActiveReports 6 or Crystal Reports reporting runtime.

• Interaction Report Assistant: Design customized reports using the Interaction Report Assistant wizard.

Please note the following requirements for running the reporting modules in IC Business Manager on client workstations:

• A database server is required and CIC must be configured for that database server.

• If SQL Server is the Reporting database, the SQL Server ODBC driver must be installed on the CIC server and client workstations running the reporting modules. In most cases, the SQL Server ODBC driver is automatically installed with the CIC server and client workstation operating system software supported by CIC.

• If Oracle is the Reporting database, the Oracle client and the Oracle ODBC driver must be installed on the CIC server and client workstations running the reporting modules.

• Interaction Reporter has a runtime of Crystal Reports supporting 9, 10, XI, and 2013 for report viewing, installed automatically with the IC Business Manager Applications install. If you wish to modify and create reports, you must install the full Crystal Reports package.