Administrative skills needed for CIC systems

CIC requires a broad range of administrative experience since it is PC and network based, and because it interfaces with telephone system equipment and enterprise software such as Active Directory, Microsoft Exchange, IBM Domino, Microsoft SQL Server, Oracle Server and others. Administrators from various departments may work together on different aspects of CIC and related systems.

Education services have developed a large curriculum of instructor-led and on-line training designed to suit the needs of the implementer, day-day administrator, developer, and other users of the Customer Interaction Center systems. Please visit https://beyond.genesys.com/explore/home for a complete list of training options.