ASR Servers

Genesys offers trusted speech recognition solutions using vendor ASR software.

CIC supports the following Speech Recognition Engines:

• Loquendo ASR Engine

• Nuance Recognizer

• Nuance Recognizer (MRCP) with Nuance Speech Server

• Interaction Speech Recognition (ASR support on Interaction Media Server)

As discussed in "Additional Servers", make sure you have installed the appropriate ASR server before running the appropriate ASR server install for CIC .

The Loquendo ASR, Nuance Recognizer, and/or MRCP ASR installs are available on the CIC 2015 R1 or later iso .file. Run Install.exe from the \Installs directory, select the Off-Server Components tab, and check the appropriate checkbox.

For licensing, requirements, and installation and configuration instructions, see the ASR Technical Reference and the Interaction Speech Recognition Technical Reference in the PureConnect Documentation Library.