CIC VoiceXML Interpreter Server

VoiceXML, the Voice Extensible Markup Language, is an XML-based language used to create audio dialogs featuring synthesized speech (TTS) or digitized audio (pre-recorded audio) to prompt the user and accept spoken words or DTMF key input. The VoiceXML application contains the logic that controls the flow of the dialog, and it’s what prompts the caller, accepts the caller’s input, and determines the next step for the caller.

CIC VoiceXML enables you to use existing applications written in the industry standard VoiceXML and take advantage of speech recognition technology without application development costs.

CIC VoiceXML requires two components: VoiceXML Host Server and VoiceXML Interpreter server(s).

• The VoiceXML Host Server is installed on a CIC server with Automatic Speech Recognition (ASR), as part of the CIC server installation.

• The VoiceXML Interpreter server is available on the CIC 2015 R1 or later iso .file. Run Install.exe from the \Installs directory, select the Off-Server Components tab, and check the appropriate checkbox. We recommend installing it on a separate server on the CIC server network.

For licensing, requirements, and installation and configuration instructions, see the CIC VoiceXML Technical Reference in the PureConnect Documentation Library.