Configure CIC workgroups

This screen appears if you created users via a CSV user list or Add Users Assistant.

Workgroups are logical groups of users (for example, departments) that can function as a group in the CIC system. You may have already assigned the users to workgroups in the User Worksheet. If you did, the entries you specified appear in the Configure IC Workgroups screen.

Use this screen to review or modify existing workgroups, or specify new workgroups.

IC Setup Assistant automatically creates the default Company Operator workgroup. You should assign a user to this workgroup if you want this user to answer calls to the company operator.

Note: IC Setup Assistant provides minimal workgroup configuration, useful for planning purposes. After the IC Setup Assistant completes, complete your workgroup configuration in Interaction Administrator. For more information, see Interaction Administrator Help.

Click Configure Workgroups to add new workgroups or modify existing workgroups.