Configure default hours of operation

IC Setup Assistant generates a default auto-attendant menu with "out-of-the-box features". You can also configure additional information and incorporate it in the auto-attendant menu.

Note: When IC Setup Assistant completes, the auto-attendant menu is operational on the CIC server. It is not necessary to perform any further configuration in Interaction Attendant, unless you wish to make further customizations. For more information, see Interaction Attendant Help.

In this screen, configure the default hours of operation.

Your entries create a schedule that runs the automated attendant menus for your standard work week.

If you make no entries in this screen and simply click Next, IC Setup Assistant will create the default schedule of Monday through Friday, 9am to 5pm.

Set 7x24

Select this option for schedule to run all day. For example, the schedule would become active at 9am on Monday and run 24 hours a day, Sunday through Saturday.

Set M-F 9 to 5

Select this option to set the schedule back to the default schedule.

Set Multiple Days...

Select this option to configure a different schedule for certain days of the standard work week. For example, you can specify that the Thursday and Friday start time is 8am and stop time is 4pm.