ININProductInfo utility

Starting with CIC 2015 R3, the ININProductInfo utility is available.

The ININProductInfo utility gathers information about installed PureConnect products and system information, logs, and (optionally) applied operating Knowledge Base updates and Windows Installer logs, to help PureConnect Customer Care and Testing teams diagnose installation issues.

The ININProductInfo utility can be run as a console application or as a simply UI application. After the utility has finished gathering information, it creates a zip file containing the copied logs and generated reports, and writes the zip file to the desktop with the name ininproductinfo_<computerName>_<timestamp>.zip.

Following the 2015 R3 CIC server installation, the ININProductInfo utility is available in the \Utilities share on the CIC server.