Interaction Administrator

Interaction Administrator is an administration application installed with the CIC software. It is a graphical console that is used to create, configure, customize, and maintain various aspects of the PureConnect platform, such as lines, stations, managed IP phones, licenses, users, workgroups, dial plan, etc.

Interaction Administrator divides the different areas into containers. The containers hold the configuration information for the CIC server. Note the containers in the left panel.

For a description of the Interaction Administrator containers, see Interaction Administrator help.