Interaction Connect

Starting with CIC 2015 R2, Interaction Connect is available. Interaction Connect is a browser-based interaction management client application offering call control functionality, chat features, and status management. Interaction Connect files are in the CIC Web Applications download zip file on the Product Downloads page at https://help.genesys.com/pureconnect/secure/Downloads.aspx  .

For more information

For more information, see:

• The CIC Web Applications Installation and Configuration Guide in the Technical Reference Documents section of the PureConnect Documentation Library.

• Interaction Connect help.