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Interaction Desktop

Interaction Desktop is a full-featured CIC client that runs in a framework. It enables you to create multiple workspaces and combine CIC client views to suit your workflow. Interaction Desktop features enhanced email views, including support for email folders.

For more information

  • For installation-related details, see "Client Workstation Installations".

  • Existing CIC 4.0, CIC 2015 R1, and CIC 2105 R2 implementations upgrading to CIC 2015 R3 or later implementations should refer to Transition to Interaction Desktop Administrator's Guide in the PureConnect Documentation Library.

  • For user documentation, see Interaction Desktop Quick Start Guide, Interaction Desktop Quick Reference Card, and Interaction Desktop Operator Console Quick Reference Card in the PureConnect Documentation Library.

  • For a feature comparison, see CIC Client Comparison in the PureConnect Documentation Library.