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Interaction Desktop installation

When IC User Applications 2015 R3 and later is installed, Interaction Desktop is installed on client workstations and a shortcut is created. See Install IC User Applications (32-bit and 64-bit). See also "Interaction Desktop" in "Client Workstation" in this guide for a feature description and references to related documentation.


Starting with CIC 2015 R3, Interaction Desktop replaced Interaction Client .NET Edition as the primary CIC client.

Starting with CIC 2016 R1, Interaction Client NET Edition was removed from existing CIC installations and is no longer installed with new CIC installations.

  • Existing CIC 4.0 and CIC 2015 R1 or later implementations upgrading to CIC 2015 R3 or later implementations should refer to Transition to Interaction Desktop Administrator's Guide in the PureConnect Documentation Library. This document describes the Interaction Client Settings Migrator utility that runs during the CIC server upgrade to CIC 2015 R3 or later to migrate Interaction .NET Edition user settings to Interaction Desktop.