Interaction Media Server faxing process

This section describes how faxing works with Interaction Media Server.

Inbound faxes

1. An external source transmits a fax to a telephone number for a user extension in the CIC network.

Note: Faxes sent to a station extension do not require audio processing through Interaction Media Server.

2. A gateway converts the analog fax data to the T.38 or T.30 protocol and sends the data to Interaction Media Server.

3. Interaction Media Server converts the fax data to the TIFF format image files and sends the files to CIC.

4. CIC attaches the fax images to an email message and addresses it to the associated user of the target station.

5. The user receives an email message with the fax attachment.

Outbound faxes

1. Using Interaction Fax, a user of a station sends a fax to an external telephone number.

2. CIC sends the fax data in the form of TIFF format image files to Interaction Media Server.

3. Interaction Media Server converts the TIFF format images of the fax to the T.38 or T.30 protocol and sends the data to the gateway that conveys communications for the external telephone number.

4. The gateway converts the T.38 or T.30 fax data to analog fax signals and sends that signal to the external telephone number.