Interaction Recorder compressed files location

This screen appears if IC Setup Assistant detects that Interaction Recorder is included in the license.

Configure Interaction Recorder

Select this option to configure Interaction Recorder.

You can choose to skip the Interaction Recorder configuration in Setup Assistant and instead perform the configuration post-installation, in the Interaction Recorder Policy Editor in Interaction Administrator. For more information, see the Interaction Recorder Technical Reference.

Warning: If you donot perform the Interaction Recorder configuration in either IC Setup Assistant or Interaction Administrator, Interaction Recorder may not function properly.

Default Recording Storage Location

The Default Recording Storage Location is the default location where compressed and recordings are stored for Interaction Recorder.

We highly recommend that this directory be:

• On a machine other than this IC Server. This is particularly important if the site generates a large number of recordings, or if there are multiple CIC servers generating recordings. In these cases, this directory must be on a non-IC Server machine to reduce potential performance and reliability problems with the CIC server. For customer sites with large Interaction Recorder installations, the directory size could be hundreds of gigabytes.

• A valid UNC path. This is necessary because there may be multiple CIC servers with Interaction Recorder enabled that will be storing recordings and accessing recordings in this location. The share for the UNC path should provide both read and write permissions to the CIC administrator account. If the site is using Recorder Remote Content Servers, then a local path can be used to cause the recordings to be stored on the Recorder Remote Content Server itself.

Note: If IC Setup Assistant cannot validate the specified path, a message may prompt you to ensure that the selected path exists and is shared before CIC is launched.