Interaction Screen Recorder Capture Client

The Interaction Screen Recorder Capture Client is an Interaction Recorder feature installed on agent workstations that records agents' screens. Screen recordings can be associated with phone call and Web chat interactions.

Note the following requirements for using the Interaction Screen Recorder Capture Client on client workstations:

• When you run the IC User Applications install (32-bit or 64-bit) as described in "Client Workstation Installations" with the Interaction Screen Recorder Capture Client feature selected, a QoS Requirement screen prompts you to select the PureConnect QoS driver. If your site has reasons for modifying this default behavior, you may wish to modify the QoS properties and run the IC User Applications install using Group Policy or other methods. Review https://my.inin.com/Support/Pages/KB-Details.aspx?EntryID=Q131006915300479 so that you can make the appropriate planning decisions for QoS driver installation on workstations.

For all other Interaction Recorder requirements and installation instructions, see the Interaction Recorder Technical Reference in the PureConnect Documentation Library.