Interaction SIP Bridge

Interaction SIP Bridge enables at-home workers to use a physical IP telephone to make and receive calls from a CIC environment through a remote connection, such as through a virtual private network.

Please note the following requirements for using the Interaction SIP Bridge on remote client workstations:

• Interaction SIP Bridge license

• When you run the IC User Applications install (32-bit or 64-bit) as described in "Client Workstation Installations" with the Interaction SIP Bridge feature selected, a QoS Requirement screen may prompt you to select the PureConnect QoS driver. If your site has reasons for modifying this default behavior, you may wish to modify the QoS properties and run the IC User Applications install using Group Policy or other methods. Review https://my.inin.com/Support/Pages/KB-Details.aspx?EntryID=Q131006915300479 so that you can make the appropriate planning decisions for QoS driver installation on workstations.

• The computer on the remote network of the agent must have a VPN client software application that enables connection to the corporate network.

• The VPN client software application must define a virtual network adapter in Windows.

For all other Interaction SIP Bridge requirements and installation instructions, see:

• The Interaction SIP Bridge Installation and Configuration Guide in the PureConnect Documentation Library.

• "Client Workstation Installations" in this document.