Genesys Cloud for PureConnect Integration

Genesys Cloud for PureConnect Integration enriches your CIC users' experience by using the power and data of PureConnect and Genesys Cloud collaborative features. This integration enables PureConnect to consume services such as WebRTC, co-browse, and Salesforce Object Routing from Genesys Cloud. For more information, see the Genesys Cloud for PureConnect Administrator's Guide.