Verify FQDN resolution to ensure client connectivity with the host CIC server

The network administrator should perform the following procedure to verify fully qualified domain name (FQDN) resolution to ensure client connectivity with the host CIC server. This simple procedure can be performed at any point after the host CIC server has been joined to the domain. If the CIC servers are part of a Switchover pair, be sure to verify FQDN resolution from a workstation for both servers.

1. In a command window from the workstation, ping the short name of the host CIC server.

2. Obtain the IP address from the ping and perform an NSlookup on the IP address.

This procedure can also be performed as a troubleshooting step to rule out FQDN if the client fails to connect to a host CIC server.