Voice Bot Integration

Requirements

Following are the requirements for voice bot integration:

• PureConnect 2019 R3 or later requires Genesys Intelligent Automation version 9.0.106 or higher

• VoiceXML Interpreter Server

• PureConnect ASR Server linked to UniMRCP through SIP

• MRCP TTS linked to UniMRCP and set up for Google voices

• UniMRCP version 1.5.0 or later installed on CentOS 7 machine

• Use Google Speech Recognition and Google Speech Synthesis plugins for UniMRCP to talk to Google gRPC

Integration process

1. Configure UniMRCP

2. Configure VoiceXML

3. Create a Custom Handler for Voice Integration

4. Return Call Interaction to CIC