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License Types

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License types determine how PureConnect controls the features, capabilities, access, and usage limits. PureConnect’s all-in-one nature means that most features and capabilities are on the server and ready for activation. To turn on a feature or capability, you only need the appropriate license.

License levels

PureConnect licenses have various levels that indicate whether a server is a production server or another type of server. The license type also dictates expiration behavior, production behavior, or system re-registration behavior.

Production

License that allows the use of all purchased features in a production environment. Production licensed servers request re-registration after one year.

Development

License or bundle of licenses that allows the creation of a development or test environment. You cannot use this license type in a production environment.

Non-ordered development

Genesys includes a small non-ordered development license at no cost when ordering a Basic or Intermediate Production Server. The license includes all Feature Licenses; and Access and Sessions licenses (8 of each).

Genesys includes a large non-ordered development license at no cost when ordering an Advanced Production Server. The license includes all Feature licenses; and Access and Sessions licenses (30 of each).

Interactions disconnect hourly.

Ordered development

If you require another server for development purposes, you can order a small or large ordered development license. This license is active for one year. Interactions disconnect hourly.

  • A small ordered development license includes all Feature Licenses; and Access and Sessions licenses (8 of each).

  • A large ordered development license includes all Feature Licenses; and Access and Sessions licenses (30 of each).

Trial or trial system

License that allows existing customers to deploy into production as a trial, product that they do not own. Used for trial purposes; expires after 60 days. Customers can add components to the license.

Evaluation

License that you can use for evaluation purposes, which are small configurations that you purchase. You cannot add other components to the pre-defined configuration for this license.

Application-based licenses

The core CIC server license provides the majority of needs but some external application servers require their own license. Some of the applications that require a license are:

  • CIC - Primary, core license that enables the PureConnect Environment.

  • Media Server - Provides a Media Server license to enable VOIP functionality.

  • Multi-Site Administration - Multi-site administration licenses used in production environments. Requires re-registration after one year.

CIC server license attributes

Access

Allows a user or station to use a specific set of system capabilities.

Feature

Applied to a server or the system as a whole to enable a capability. For example, SIP, Switchover, Dialer, Recorder, Speech Recognition, Workforce Management, Optimizer, Integrations (SAP, Siebel, Salesforce).

Engine

Controls the amount of system resources used to deliver a specific system capability.

Session

Allows an application connection with the system for a specific purpose.

Hardware

Allows hardware to support customer systems including servers, gateways, phones, headsets, and related components.

CIC server feature key for installing updates

While you are paying maintenance, you can use the I3_FEATURE_SU_ALLOWED access key to install updates.