Connection to CIC Server Over a WAN is Failing

Certain network configurations and requirements can affect connectivity between Interaction Media Server and CIC over a wide area network (WAN). The following list provides some examples:

• Interaction Media Server must communicate through a specific Network Interface Card (NIC).

• The CIC server resides on a different subnet.

• Your network uses non-standard topologies.

In these situations, you can use the Windows route command to set the appropriate network routing information so that the two systems can communicate. For more information about the route command, see Windows help. If you need assistance, contact PureConnect Customer Care.