Import CIC Data

Import the CIC configuration data file on either the same CIC server (Recovery mode) or another CIC server (Migration mode).

Note: You may need to run IC Setup Assistant after the Interaction Migrator import to make database changes. For more information, see Database Changes and IC Setup Assistant.

To import CIC data

1. Copy the exported CIC configuration data file from your storage media to a location on the import CIC server. For example, copy the file to D:\Temp\ImportData.

   Important!

   Do NOT copy the file to the root directory of the drive where CIC is installed (for example, do not copy to the root of \I3\IC) as critical files are overwritten).

2. Log on to the import CIC server using the same domain user account under which to run CIC Service. The account is the same CIC administrator account used when you ran IC Setup Assistant as part your migration scenario.

3. Stop CIC Service on the import CIC server. Interaction Migrator requires you to stop CIC Service when importing CIC data.

4. Start Interaction Migrator, either from the Interaction Migrator executable file in the \I3\IC\Migrator folder, or from Start->Programs->PureConnect->Interaction Migrator.

5. On the Welcome page, click Next.

   

   If you contact PureConnect Customer Care for migration assistance, provide them with the version number in the lower right corner of the dialog box.

6. On the Task Selection page, select Import configuration data and then click Next.

   

7. On the Configuration page, specify the location of the exported CIC configuration data zip file and the folder to which to extract the CIC configuration data file. Select either Migration Mode or Recovery Mode.

   

   Select the configuration data to import

   Browse to the location of the exported CIC configuration data file (for example, Calliope_12062011101004.ininmigr) on the USB key or other writeable storage location.

   Select folder to which to extract imported files

   Browse to the destination directory for the extracted CIC configuration data file. For example, extract the data to D:\Temp\ImportData.

   Important!

   Do NOT copy the file to the root directory of the drive where you installed CIC (for example, do not copy to the root of \I3\IC) as critical files are overwritten.

   Set password for export file

   If you set a password on the CIC configuration data file, select the check box and type the password. If not, leave this box empty.

   Create registry and file restore point

   Interaction Migrator creates a registry restore point for restoring the registry back to the point before Interaction Migrator was run to import the CIC configuration data. When you select this option, Interaction Migrator performs a registry export of the Interactive Intelligence key in hive format. This file is in the \I3\IC\Migrator folder and has a file name extension of .hive.

   We recommend that you keep the default setting.

   Migration Mode

   In Migration mode, when moving data from one server to another, consider any server name and site name changes. Interaction Migrator changes the data at run time before importing it into the new server.

   Recovery Mode

   In recovery mode, Interaction Migrator restores the data to its pre-import values. Interaction Migrator doesn't change the data at run time.

8. Click Next. The following rules apply, depending on the mode you selected:

   Migration Mode:

   You cannot import a configuration data file created using an older version of Interaction Migrator. However, you can import a configuration data file created using the same version of Interaction Migrator but an older build number.

   Recovery Mode:

   • You cannot import a configuration data file created using an older version of Interaction Migrator.

   • You cannot import a configuration file created using the same version of Interaction Migrator but an older build number.

   • You cannot import a configuration file that was exported from a   different CIC version. You can only export/import the same CIC versions.

9. After Interaction Migrator loads the CIC configuration data file and extracts the data, in the Import Items page, select the components to import and then click Next.

   

10. On the Import Confirmation page, confirm the selections and then click Next to start the import process.

    

11. Click OK to continue. The Import Status page displays real-time updates during the import process.

The import process can take several minutes depending on the amount of data to export.

12. When the import process is complete, the Import Status page displays when the import completed and how long the process took. Click Next to continue.

13. Click Finish to close Interaction Migrator and restart IC Service.