Adjust a schedule

Schedule Administration is the process of adjusting a schedule for information not available to the scheduling engine, such as new marketing campaigns, catalog drops, bill due dates, and other factors.

You may notice that weekly shift constraints or specific agent exception shift constraints sometimes cause unworkable schedules to be generated. Maintenance of this configuration data may be necessary and a schedule may need to be regenerated to have a workable starting point. Or you may need to make only minor adjustments by hand to the generated schedule before publishing it.

When you republish a schedule, the CIC client alerts agents that a new schedule is available. Agents can view their schedules on a tab in The CIC client.