Import the integration custom objects

The PureConnect Integration to Oracle Service Cloud integration uses custom objects to store historical interaction data on the Oracle Service Cloud server. Before you can use the historical data, an administrator must upload the custom object package to the Oracle Service Cloud server.

Access the inin_custom_objects folder from the \Installs\OracleServiceCloud directory on the share. The custom objects folder is also available on the Product Information site at: https://my.inin.com/products/Integrations/Pages/Oracle-Service-Cloud.aspx.

Note:
If you use a version of Oracle Service Cloud that was released before November 2010, skip this section on mporting the integration custom objects.

To import the integration custom objects to your Oracle Service Cloud server:

1. Start the Oracle Service Cloud client if it is not already open.

2. Log on with administrator rights.

3. Open the Configuration menu by clicking the Configuration icon on the menu pane.

4. Expand the Database folder and double-click Object Designer.

5. With the Object Designer tab selected:

   1. Click Import in the ribbon and browse to the ININ_custom_objects.zip file.

   2. Click Open.

   3. Click Next.

6. The Import Custom Objects window appears. Select which objects you want to import. Click Next.

7. The custom objects you imported appear on the Object Designer tab under Custom Objects > ININ.

8. Click Save in the ribbon to save the custom object package to the Oracle Service Cloud server.

9. Click Deploy in the ribbon to enable the custom objects for use on the Oracle Service Cloud server.

10. Select Deploy Immediately.

11. In the Email Addresses box, type the email addresses to receive an automatically generated email whenever custom objects are deployed.

12. Click Deploy.