Configure Genesys Cloud Browser Client Applications

Configure the URIs of Interaction Connect or other browser-based client applications that use Genesys Cloud integrations. This setting enables an application to use the Genesys Cloud API from a web browser.

Required: The WebRTC and Co-browse integrations in Interaction Connect require URI configuration. The Genesys Cloud Inbox Notification feature also requires the Interaction Connect URI.

The PureConnect for Salesforce's WebRTC integration does not require URI configuration. PureConnect for Salesforce itself is hosted from Genesys Cloud origins. Those origins are automatically allowed when the organization is provisioned for you.

1. In Interaction Administrator, open System Configuration > Genesys Cloud.

2. On the right side of the view, double-click Configuration.

3. In the Genesys Cloud Configuration dialog box, select the Browser Client Applications tab.

   

4. Do one of the following:

   • To add a URI, type it in the text box and click Add.

   • To remove a URI, select it in the list and click Remove.

5. Click Apply.