Start Genesys Cloud with the Inbox icon

Interaction Connect users can use the Inbox (Launch 'My Performance' view) icon for single sign-on to Genesys Cloud. Agents can view and manage time off requests and shift trade requests in Genesys Cloud. Inbox notifications appear as a sunburst badge on the Inbox icon.

Note: Consult the Genesys Cloud Resource Center for instructions about how to request time off or arrange a shift trade.

To view and manage Inbox notifications:

1. The agent clicks the Interaction Connect Inbox icon.

   

   Result: The agent automatically logs on to Genesys Cloud. The agent's Genesys Cloud My Performance view appears.

2. The agent clicks the Genesys Cloud Inbox icon.

   

3. Now the agent can view and mark as read their Inbox notifications.

   

   Result: Marking all their inbox notifications as read in Genesys Cloud removes the sunburst badge from the Interaction Connect Inbox icon.