Interaction Recorder Technical Reference
Appendix D: Archive Recordings
Archive recordings to manage recorded interactions such as calls, chats, emails, and social media interactions. When you archive, the original recordings are copied in a playable format to an archive volume folder. The archive volume folder contains the archived recordings and an index that contains the archived recordings information in HTML format. Your existing recording information is maintained in the database and your recording data is kept in the file. Recordings are flagged in the database as being archived.
There are two ways to archive recordings: you can automatically archive recordings by creating an Interaction Recorder Policy Editor Retention Policy, and you can manually archive recordings from Interaction Recorder client in the search results grid.
For more information about archiving recordings, see the PureConnect Knowledge Base (KB) article, Archiving in Interaction Recorder, at: https://genesyspartner.force.com/customercare/pkb_Home?id=kA50B0000008R6j
To ensure that the path refers to the same location for all servers involved in the archiving operation, target your archiving to a non-local shared UNC path, in the form \\host\share\...
At each specific Archive storage location, the archiving file structure is based on the Volume prefix. Many independent archives can co-exist in the same Archive storage location as long as their Volume prefixes differ.