Secure Screen Recording Pause

When an agent has initiated a Secure Recording Pause during a recorded interaction, the screen recording is paused for a configured period of time. As a result, the final recording contains a beep to indicate a secure segment was executed. The secure segment is omitted and compressed from the recording. During playback the listener hears the beep and the pause is indicated by a lock icon on the timeline in the playback window.

Note

In addition there is a public API to pause and resume screen recording, providing the ability to control the screen recording with a 3rd party desktop application when entering credit card data. Refer to the Introduction to IceLib Technical Reference for more information.