Scheduled Reports Installation and Configuration
Create reports and define filters
Administrators create reports and use filters to refine displayed report data in the Interaction Reporter workspace in IC Business Manager. You must have the appropriate Interaction Reporter and Interaction Report Assistant licensing to work with reports.
Filters must be assigned before users can select reports to run in the Scheduled Reports client. For more information, see the Interaction Report Assistant help in IC Business Manager or in the PureConnect Documentation Library at http://help.genesys.com/cic.