Service provider subsystems

As a service provider, Customer Interaction Center contains the following subsystems to support Single Sign-On:

Subsystem	Description
Secure Token Server	After the CIC server (the service provider) receives a successful validation of user credentials, it provides a token to the user agent that it can store for subsequent access requests.The Secure Token Server subsystem creates these tokens and securely transmits them to the user agent.Tokens are temporary as they can expire after a period of elapsed time, and are discarded when the user logs off or the PC/device has been restarted.
Interaction Center Web Services (ICWS)	For web browser-based applications that use the HTTPS protocol for secure communications, ICWS is a subsystem that acts as a service provider proxy.It converts messages between the HTTPS protocol and the Notifier protocol, and relays them to and from the CIC server.