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Configure Exchange Server 2010 UM IP gateways and UM hunt group

  1. Open the Exchange Management Console window.

  2. In the left pane, expand the Organization Configuration container.

  3. In the left pane, select the Unified Messaging item.

    The Unified Messaging pane is displayed on the right side.

  1. Select the UM IP Gateways tab.

  2. Using the Add Expression button, add the following servers:

  • Primary Customer Interaction Center server

  • Secondary Customer Interaction Center server, if using a switchover pair

  • The Interaction SIP Proxy server that you configured earlier in this procedure

Important!

Ensure that you set the Pilot Identifier for the default UM hunt group of the Interaction SIP Proxy server UM IP Gateway to the value you specified in the Create a Unified Messaging station for the Exchange Server Pilot in Interaction Administrator.