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Configure registration group in Interaction Administrator

To receive MWI messages, each managed IP telephone must use a Customer Interaction Center registration group with the appropriate configuration.To create the registration group, do the following steps:

  1. Log on to Interaction Administrator.

  1. In the left pane, expand the container for your Customer Interaction Center server.

  2. Select the Registration Groups container.

  3. In the right pane, right-click an open area and select New from the resulting shortcut menu.

    The New Registration Group dialog box is displayed.

  4. In the Name box, enter a unique, identifiable name for this IP telephone registration group.

  5. In the Type list box, select the Regular entry.

  6. Select the OK button.

    The Registration Group Configuration dialog box is displayed.

  7. Select the Add button.

    The Add Registration dialog box is displayed.

  8. Select the Obtain registration settings automatically using DNS SRV option.

  9. In the Domain box, enter domain in which the Customer Interaction Center server resides.

    For example, if the fully qualified domain name of the Customer Interaction Center server is CICserver1.mycompany.com, enter mycompany.com in the Domain box.

  10. In the Transport Protocol area, select the TCP option.

  11. Select the OK button.

    The DNS SRV entry is saved and displayed in the Registration Group Configuration dialog box.

  12. In the Registration Group Configuration dialog box, select the Add button.

    The Add Registration dialog box is displayed.

  13. Select the Obtain registration settings automatically from this proxy option.

  14. In the SIP Proxy list box, select the Interaction SIP Proxy server that you installed and configured previously in this procedure.

  15. In the Alternate Address box, enter an address that the managed IP telephone can use to send SIP messages to the Interaction SIP Proxy server.

Important!

Specify the information in the Alternate Address box only if the IP telephones exist in locations other than the one that contains this Interaction SIP Proxy server.

  1. In the Transport Protocol area, select the TCPoption.

  2. Select the OK button.

    The Interaction SIP Proxy entry is saved and displayed in the Registration Group Configuration dialog box.

Important!

Ensure that the DNS SRV entry is listed first in the Registrations box.