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Unified Messaging Technical Reference
Install and connect Interaction SIP Proxy
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Through Genesys or your Genesys partner, purchase Interaction SIP Proxy.
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Install Interaction SIP Proxy.
For information on installation requirements and procedures, see "Interaction SIP Proxy installation or upgrade" in Interaction SIP Proxy Technical Reference.
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In the Interaction SIP Proxy web interface, configure Interaction SIP Proxy to connect to the Customer Interaction Center server by selecting System > IC Integration.
For more information, see "Connect Interaction SIP Proxy to the Customer Interaction Center server" in Interaction SIP Proxy Technical Reference.
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Using Interaction Administrator, trust the connection from the Interaction SIP Proxy system.
For more information, see "Trust the Interaction SIP Proxy connection and assign a location" in Interaction SIP Proxy Technical Reference.