Virtualization Technical Reference
Virtualizing Interaction Media Server in a production environment
Interaction Media Server processes communications in real-time as opposed to other systems that can perform data operations with minor, acceptable delays in processing. It is important to have a good understanding of the limitations and expectations that come from virtualizing Interaction Media Server. Please read this entire section carefully before proceeding to install Interaction Media Server on a virtual machine.
Genesys supports Interaction Media Server installed on a virtual machine when the following criteria are met:
- Minimum hardware and software recommendations for the host
- Minimum virtual hardware and software recommendations for the guest
- Maximum specified call volume for the guest specified in this document isn’t exceeded
- Required configuration for Interaction Media Server and CIC