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Virtualizing Interaction Media Server in a production environment

Interaction Media Server processes communications in real-time as opposed to other systems that can perform data operations with minor, acceptable delays in processing. It is important to have a good understanding of the limitations and expectations that come from virtualizing Interaction Media Server. Please read this entire section carefully before proceeding to install Interaction Media Server on a virtual machine.

Genesys supports Interaction Media Server installed on a virtual machine when the following criteria are met:

  1. Minimum hardware and software recommendations for the host
  2. Minimum virtual hardware and software recommendations for the guest
  3. Maximum specified call volume for the guest specified in this document isn’t exceeded
  4. Required configuration for Interaction Media Server and CIC