Create an Interaction Web Portal Service administrator account

An Interaction Web Portal Service Administrator account must be created in Interaction Administrator. Assign the Administrator Role to this account.

Once created, the administrator credentials are set in the Interaction Web Portal Organization Management CIC Server Configuration page. All connectivity from Interaction Web Portal to the CIC server is established through this account.

When a user runs a custom search for call recordings in Interaction Web Portal, the Service Administrator account is used to check the security polices and not the user account that runs the search.

Note: Your CIC Administrator should set the Interaction Web Portal Service Administrator account password to never expire by setting the maximum password age to 0.If an Interaction Web Portal Server Administrator’s password expires, users cannot log on to the portal.