Show Hide

 

Feedback

  • Contents
 

Install and Configure Automatic Web Pages

To insert CIC web functionality anywhere within your web site, use all or some of the automatic web handlers.

To activate automatic web pages:

  1. Install and configure Interaction Web Tools using this document as a guide.

  2. To enable the optional web search feature:

    1. Create one or two folders (in the case of a switchover setup) in the I3Root/WebServices/ directory, named Server1 and Server2.

      Note:
      These folders are for reverse proxies for web search. Do not use the same server folders that you created previously as part of the Interaction Web Tools installation and configuration. Those folders are for reverse proxies for chats and callbacks.

    2. In IIS Manager, set up a URL Rewrite rule for the new folders.

      Note: This rule corresponds to the CIC server location, subdirectory WebHTMLService, and port number. For the search feature, set the property of the new Inbound Rule to one of the following:

      • If not using SSL, set the property to http://ICServer:8018/WebHTMLService/{R:1}

      • If using SSL and HTTPS, set the property to https://ICServer:8019/WebHTMLService/{R:1}

    3. If you are using a non-standard server setup, verify that the c_sPath variables in the System_WebSearch.ihd handler correspond with the correct paths for your server configuration.

  3. If you are using HTTPS for the Interaction Web Tools search page, use the certificate specified during the CIC Install, instead of ServerGroupCertificate.cer. For more information, see "To use SSL between the web server and the CIC server, if the web server is IIS" in Setting up SSL.

    The CIC server and SessionManager server installs create this certificate. The person who installs these applications chooses the root install directory. The path to this certificate is relative to the root install directory: <Root>\Certificates\HTTPS.

  4. Installing CIC publishes the ConvertDateTimeToString.ihd handler. Verify that it is active on your CIC server from Interaction Administrator. Activate it if it is not.

    Note: These handlers are source code for the automatic webpages. If you modify these handlers, the automatic webpages may not function. In particular, the Generate HTML steps contain registered HTML pages that are encoded and stored on the CIC server in a format that only the handlers can use. If you attempt to modify the Generate HTML steps, these handlers do not function correctly. The original HTML pages used to create these handlers are contained in IWT_I3Root-X-X.zip. The CIC server installation places this file \\IC_WebServicesChat on the CIC server.

  5. To display the images correctly in the web pages, in Interaction Administrator, set the Web Event Image Path parameter.

    Note:
    This value is relative to http://server/I3Root/WebServices. It defaults to ../img/ which is http://server/I3Root/img.

    The webpages require these GIF files. Capitalization of actual file names may differ.

    AtHome.gif

    Followup.gif

    OutTown.gif

    Avail.gif

    InteractBanner.gif

    Phone.gif

    Available.gif

    Lunch.gif

    SendMail.gif

    Callback.gif

    Meeting.gif

    Train.gif

    Chat.gif

    Nav2Banner.gif

    Vacation.gif

    DND.gif

    Nav2Logo.gif

    Von.gif

    Email.gif

    OnPhone.gif

     

    Fax.gif

    Outoff.gif

     

  6. Insert the HTML code examples from earlier in this document into your web site where you would like to activate the automatic web pages. You could place this code behind a button or within your page so that the automatic pages appear when the page loads. When a visitor views and activates the page containing the new code, the handlers generate the automatic web pages.