Contents

Interaction Web Tools parameters

The index.html file contains the setInteractionWebToolsParams function, which defines configuration settings for Interaction Web Tools. You can modify the values of these parameters to change the behavior of Interaction Web Tools.

By default, several of the parameters are commented out. You can uncomment them to add functionality.

The following table describes the Interaction Web Tools parameters.

Note:
You can edit config.js by hand or by using IWT_ConfigUtility.exe.

Parameter	Default Value	Description
currentUriFragment	ui.ConfigConversions.convertICServerCountToCurrentUriFragment(config.ICServerCount)	The part of the URI the web server recognizes as a request to be reverse proxied to the CIC server. Defaults to the value in `config.js`, which is `I3Root/Server1` if you follow the default installation instructions.
uriFragments	ui.ConfigConversions.convertICServerCountToUriFragments(config.ICServerCount)	The set of possible URI fragments used to reverse proxy to the CIC server. Defaults to the value in `config.js`.
pageMode	ui.ConfigConversions.convertInteractionTypesToPageMode(config.InteractionTypes)	The types of interactions that can be handled. Defaults to a numeric representation of the interaction types set in `config.js`, i.e. 1 for chats and 2 for callbacks.
chatTarget	config.ChatTarget	The user or workgroup to send chats to. Defaults to the value in `config.js`.
chatTargetType	config.ChatTargetType	The chat target type: user or workgroup.
callbackTarget	config.CallbackTarget	The user or workgroup to send callback requests to. Defaults to the value in `config.js`
callbackTargetType	config.CallbackTargetType	The callback target type: user or workgroup.
defaultLanguageCode	config.DefaultLanguageCode	The default language. Defaults to the value in `config.js`.
customInfo	null	Information that is displayed in the chat window in the CIC client. Only agents see this information.
chatFollowupUrl	null	A URL to redirect to when a chat finishes.
callbackAttributes	null	Extra attributes that are added to a callback request.
callbackRoutingContext	null	Category/context pairs that you can use to route callback requests based on skills. See Implementing Routing Contexts.
chatRoutingContext	null	Category/context pairs that you can use to route chats based on skills. See Implementing Routing Contexts.
useHttps	config.UseEncryption	Whether to user HTTP or HTTPS. Defaults to the value in `config.js`.
urlsAreRelative	false	Whether to use relative URLs when building urls for Web Tools functionality. By default, Interaction Web Tools prepends URLs with http://server:port/ using the server information set in `config.js`. Using relative URLs instead allows you to set up the reverse proxies up somewhere other than `I3Root/Server1` and `I3Root/Server2`.