Feedback

  • Contents
 

Access to Call Monitoring

A user must have the Monitoring feature to see the Call Monitoring portlet in Interaction Web Portal.

The following table indicates which user roles are required to configure monitoring settings and monitored workgroups.

Task

Master Admin

Organization Admin

Delegated Admin

Enterprise

Agent

Assign monitored workgroups.

X

 

 

 

 

Configure monitoring settings.

X

X